Complaints & Disputes

As an authorised Representative of YourCover we demonstrate a culture that acknowledges a customer’s right to complain and which actively solicits feedback from customers.

Please contact us if you have any complaints about our services.

Disputes Resolution Manager: –
YourCover Pty Ltd
Level 7, 320 Adelaide Street
Brisbane, QLD 4000
GPO Box 111
Brisbane, QLD 4001

Tel: 07 3010 9746
Fax: 07 3010 9001
Email Website

YourCover will do everything possible to provide a quality service to You. If You have any concern or complaint YourCover staff are always available to listen to You and to help where they can.

If, after talking to a staff member, You wish to take the matter further, YourCover has a Complaints and Dispute Resolution Procedure which undertakes to provide an answer to You within fifteen (15) working days.

Please contact the Disputes Resolution Manager – see contact details above.

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Telephone: 1800 931 678